Privacy Policy
Glen Brae is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and protect any personal information you provide when using our website.
Who We Are
The Glen Brae website is operated by Loch Duart PLC (Company No. SC195923). Glen Brae is a sub-brand of Loch Duart, and any personal information collected through this website is managed by Loch Duart PLC in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR).
Information We Collect
You can browse our website without providing any personal information.
If you choose to contact us via our website, email or any contact forms, we may collect information such as:
Your name
Your email address
Your telephone number (if provided)
Your company name (if applicable)
Any other information you choose to include in your enquiry
We only collect the information necessary to respond to your enquiry or provide the service you have requested.
How We Use Your Information
We use your personal information to:
Respond to your enquiries
Provide information you have requested
Improve our customer service
Maintain our business records where required by law
We will only use your information for the purpose for which it was collected.
Marketing Communications
If you choose to subscribe to our newsletter or marketing communications, we will use your email address to send you updates about Glen Brae products, news and promotions.
You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at karen@glenbrae.net.
We do not sell or share our mailing lists with third parties for marketing purposes.
Website Analytics
We use Google Analytics to collect anonymous information about how visitors use our website, including:
Number of visitors
Pages viewed
Time spent on the website
General location data
Device and browser information
This information helps us improve our website and user experience. Google Analytics does not identify individual visitors.
If you disable cookies in your browser, some analytics information may not be collected.
Cookies
Our website uses cookies to help improve your browsing experience and understand how visitors use the site.
You can choose to accept or decline cookies through your browser settings. Disabling cookies may affect the functionality of some parts of the website.
Emails and Enquiries
If you email us or submit an enquiry through our website, we will use the information you provide solely to respond to your request.
Your information will be stored securely and retained only for as long as necessary to deal with your enquiry or to meet any legal or regulatory obligations.
Sharing Your Information
We do not sell or rent your personal information.
We may share your information with trusted third-party service providers where necessary to operate our website or provide services on our behalf. These providers are required to keep your information secure and confidential.
We may also disclose information where required to do so by law or where necessary to protect our legal rights.
Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.
Although we take reasonable precautions, no method of transmitting information over the internet can be guaranteed to be completely secure.
Your Rights
Under UK data protection law, you have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information where appropriate
Object to or restrict certain processing of your information
Withdraw your consent where processing is based on consent
To exercise any of these rights, please contact us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices. Any updates will be published on this page.
Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact:
Email: karen@glenbrae.net